General Terms and Conditions of Sale

The present General Conditions of Sale (hereinafter " general conditions ") regulate the contractual relationship between My Wolf Coffee, société par action simplifiée au capital de 5000 euros, registered at the RCS of Paris, 75009 under the number 938 442 241, whose registered office is located at 12 rue Manual, 75009 Paris, france, (hereinafter referred to as "the seller" ) and any natural or legal person making a purchase of a product and/or service (hereinafter the " Customer ").

These terms and conditions define the rights and obligations of the parties in the framework of the sale of the products and services marketed by My Wolf Coffee, via its website www.monloupcoffee.com (hereinafter " the Site ") or any other distribution channel
Any order placed with My Wolf Coffee implies unreserved acceptance by the Customer of these terms and conditions.
The company My Wolf Coffee retains the right to amend at any time these terms and conditions of sale, in order to comply with new regulations or for the purpose of improving the use of the website. Because of this, the GTC applicable are those in force on the date of the conclusion of the contract of sale between the Seller and the Customer.

The Products offered are those listed on the Site, within the limit of stocks available. The Seller reserves the right to modify at any time the assortment of products. Each product is presented on the Website in the form of a description. The photographs are as accurate as possible but not binding on the Seller.

Product prices are expressed in euros and are inclusive of all taxes (including VAT).

The Seller reserves the right to modify the prices at any time ; however, the products will be invoiced on the basis of the rates in force at the time of the validation of the order. The payment is carried out exclusively in-store at the time of withdrawal by cash or credit card.

All orders are subject to stock availability.

The client attests to order by completing the following steps :

•  Step 1. Connect to the website : . www.monloupcoffee.com
• Step 2. Add the selected products in its basket. Access to the basket is possible at any time to change or validation.
• Step 3. Validate the basket after having verified its contents
• Step 5. On the page of the summary of the order, expressly accept the general terms and conditions of sale of the Site.
• Step 6. Finally, the client
• Once your order is validated, you will receive a confirmation e-mail. Any order implies a payment required by the Customer

When the customer's order is ready to be collected at the shop located at 12, rue Manual – 75009 Paris, he is notified by e-mail.

Once the order is confirmed, no changes or cancellation will be possible, except in cases of obvious error on the part of the Seller.

The service Click & Collect allows the Customer to order online and to withdraw its order in the store, to the following address :

My Wolf Coffee – 12 rue Manual, 75009 Paris

• The withdrawal is made to the date and time chosen by the Customer at time of order, subject to the opening hours of the shop.
• In the event of non-withdrawal under 48 hours, the order may be cancelled without compensation to the Customer.

In accordance with the legislation in force and with article L221-28 of the consumer Code, the Client does not benefit from the right of withdrawal for the perishable products (pastries, biscuits, pastries, etc).
For products that are not perishable offered (e.g. accessories), the Client has a period of 14 days from receipt to exercise his right of withdrawal, at its own expense.
Returns must meet the following conditions :

• The equipment must be returned in their original packaging, unused and in perfect condition.
• No exchange is possible, only refunds are accepted.
• The return costs are the responsibility of the Customer.

A refund or exchange will not be possible in cases of manufacturing defect is found.
The refund will be made within a maximum period of 14 days after the notification of the withdrawal.

The Seller warrants that the products shall conform to the French legislation in force and effect and free from hidden defects.

The liability of the Seller shall not be liable :

• in the event of non-performance is attributable to the Customer (the delay, absence of withdrawal, etc),
• in the case of force majeure or unforeseen circumstances (bad weather, breakdowns, etc),
• for minor changes in appearance, weight and / or presentation related to the artisanal nature of the products.

The Seller collects and processes the personal data of the Client in the context of the management of orders, in accordance with the General Regulation on Data Protection (RGPD).
The Customer has a right of access, rectification and deletion of his data, he can exercise by writing to : contact@monloupcoffee.com.

These terms and conditions are governed by French law.

In the event of a dispute relating to the enforcement or interpretation of these terms and conditions, an amicable solution will be sought as a priority. The customer may send the complaint to : contact@monloupcoffee.com.

Le Client peut recourir à un médiateur de la consommation : https://www.economie.gouv.fr/mediation-conso/liste-des-mediateurs-references

Le Client peut également utiliser la plateforme de Règlement en Ligne des Litiges de la Commission Européenne : https://webgate.ec.europa.eu/odr/

Failing amicable agreement, the dispute will be brought before the competent courts of jurisdiction the registered office of the Seller